Shipping Policy

• Orders are generally processed and dispatched within 4–10 business days.
• We also offer same-day dispatch for eligible orders placed within the applicable processing window.
• Orders are not dispatched or delivered on Sundays or public holidays.
• During periods of high order volume, promotions, or unforeseen circumstances, dispatch or delivery may take longer than usual.
• Once your order has been shipped, you will receive the relevant shipping/tracking details, where applicable.

While we make every effort to ensure timely delivery, ELYFE is not responsible for delays caused by courier partners, weather conditions, public holidays, natural events, incorrect address details, or other circumstances beyond our control.

If there is a significant delay with your order, our team will make reasonable efforts to assist you.

Customers are responsible for providing an accurate and complete shipping address at the time of placing an order.

If you realise that you have entered an incorrect address, please contact us immediately at elyfe@endurancelife.in. We will make reasonable efforts to update the address before the order is dispatched.

Once an order has been dispatched, the shipping address cannot be guaranteed to be changed.

If an order is returned to ELYFE due to an incorrect or incomplete address, recipient unavailability, or repeated delivery attempts, additional shipping charges may apply for re-dispatch.

ELYFE is not responsible for packages that are lost or stolen after being marked as successfully delivered by the courier partner.

If your tracking information shows that your order has been delivered but you have not received it, please contact us promptly so that we can assist with raising a query with the courier partner.

In the event that an ordered product is temporarily out of stock, ELYFE may hold the order until the product becomes available before dispatch.

If there is a significant delay due to product availability, our team will contact you with an update.

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

All ELYFE products are non-returnable and non-refundable once delivered.

ELYFE does not accept returns or provide refunds for change of mind, personal preference, incorrect product selection, or any reason other than a verified damaged, defective, or incorrect product.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. Our team will review the claim and determine the appropriate resolution.

For orders where applicable, duties and taxes will be handled as specified at checkout. Customers are responsible for any additional charges that may arise due to applicable local regulations, where not already included in the order price.

By accessing the ELYFE website and placing an order, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

For any questions regarding shipping or your order, please contact:

Email: elyfe@endurancelife.in